Feral Store Help

What can I buy from you?

Any and all of our current games.

In most cases, you can choose between buying a DVD version of the game, which we will post to you, or a downloadable version of the game, which you download directly to your computer.

DVDDownload

How does the download work?

If you purchase a game as a download, you will receive a link to your download and a product key - you’ll need this to activate your game once it’s installed. Simply click the link to start your download, then follow the on-screen instructions to install.

  • F1 2012™

    DownloadDownload x 2$59.98

    F1 2012™
    Product Key:

How long does it take to download a game?

How long is a piece of string? It depends on the size of the game and your connection speed. On a typical broadband connection, most games will download in a few hours. If your computer estimates a download time of over 24 hours, please contact our support team as we may be able to speed things along.

What if there's a problem with the download?

Most download problems result from trying to launch the game before it has completely finished downloading; these can be resolved by either resuming or restarting the download. If that doesn’t work or you’re having a different problem, please contact support and we’ll take it from there.

What happens if I buy a boxed copy?

If you purchase a physical copy of the game, you will receive it in a DVD box (with a spiffy inlay) containing the game disc (or discs) plus a printed manual and occasionally other goodies. The product key required for activation is printed on the back of the manual.

If I purchase a boxed copy, when will I receive it?

Just as download times vary, so do postal services, so please allow the following times for delivery:

  • UK: 1-3 days
  • Europe: 5-7 days
  • North America: 5-10 days
  • Australia and New Zealand: 7-14 days
  • South-East Asia: 7-21 days

Deliveries outside the UK are shipped by air mail.

Please note that we only deliver boxed copies to countries in the regions listed above. If you live in a country outside these regions, you will only be able to purchase our games via download.

How can I pay?

That’s the spirit! Our online store accepts Visa, MasterCard and various debit cards according to country.

Can I preorder games?

Yes! Once a game’s release date is announced, you will be able to preorder it from our store. Payment is taken only once your order has been dispatched/downloaded.

Can I return games?

We’ll refund or replace faulty games, provided you let us know of the fault within 14 days of receiving it and have it returned to us within 30 days.

If you just change your mind about a purchase and want a refund, you must notify us within 7 days and return it to us unopened within 14 days. We will refund your purchase, but deduct a small charge for postage and packing.

See our Terms of Sale for more details on how to return games.

Security - are my details safe?

We’ve been operating our online store for over a decade and to date have had no serious issues with security. We work with an expert partner, SecureTrading, to process payments and store customer details securely.

All our store pages run HTTPS, the secure and encrypted version of the protocol used to retrieve webpages. You can check for this by looking for the padlock symbol in your browser’s address bar.

Privacy - are my details kept private?

In addition to keeping your details safe, we also keep them confidential. We do not rent, loan, gift or sell your details to any entity other than our trusted trading partners. See our privacy policy for more about how we use and protect your data.

Contact Feral Interactive

Should you have any further questions about our store, you can contact us by email: support@feralinteractive.com